I have been a customer of StockX for a while now, and I recently purchased some off-white shoes. The shoes I received where damaged, full of glue residue, logo damaged. I reached out to customer service thinking east simple return. I purchased $400 shoes, I received a damaged product, easy return like in any other company. To my surprise they are telling me that is passable to their standards that they can't provide a refund.
I am in shock and disbelief that in 2022 you buy a product get a damaged one, and they won't refund you.
Hi Sergio, We are sorry to see you are not happy with your recent purchase. Prior to shipping items to you, we verify them in person with our industry experts. Due to being a live marketplace and not a regular retail store some items will pass verification despite having defects. We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult. Please contact our support team via live chat or stockx.com/contact with any further questions and/or concerns you may have, we are always happy to help. Thank you!