This is a beauty shop that sells hair products, flat irons, wigs, etc. I ordered a flat iron from them and decided the next day I didn't want it. In an email I was told my order may be in the process of it coming from the warehouse and they couldn't cancel it. No email was sent to let me know It has been processed. It took 19 days to get here. I requested a return ticket and have not received it even after I got the merchandise. Do not order from them. They have zero customer service skills. This company I later found out is in China. As of March 26th, no return ticket issued even tho they said I could return it. Still waiting even after my email to them on the 21st.