Selina S.

Look what I got from Lazada, sanitary pads out of shape and seals completely broken. After a long exhausting negotiation, Lazada finally agreed for return/refund yet they never came to pick up the return parcel. Made millions of calls to the customer service, all they were doing was procrastinating. Two weeks have passed and still no logistics shows up. It's their strategy to keep stalling until buyers give up.

Given the series of awful shopping experiences with Lazada, I'm very sure that Lazada has no consumer protection mechanism at all! Customers are left on their own the minute orders are placed. And Lazada doesn't care about how many bad reviews they are getting. Is there any law to regulate e-commerce platforms like this? Does Singapore have any Fair Trading Act?

Got a pair of Tod's loafers, received it within 3 days after placed the order, shoes were comfy and in very good condition

Fast processing and shipment, nice product quality, good service.

Totally a SCAM! No shipment, no reply, never picked up phone calls, never returned emails. TERRIBLE website!

Have ordered from Luisaviaroma a few times, so far so good. I wouldn't say that they are the cheapest in price but the products and service are all good

First time ordered from Brownsfashion, nice experience, fast processing and shipment. Product was authentic and no quality issue. Just that they left the security tag on the washing lable, really hard to take it off and finally I had to cut the washing lable

Placed an order on 17th Dec 2013, and still waiting for the items. Got an email on 24th Dec saying that the items have left warehouse via Australia Post with a tracking number, but the tracking never worked! Always displayed 'Invalid Tracking Number' on Aus Post website. Wonder have they ever sent out the products or they just gave me a fake tracking number?