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Zappos is the best online company I have ever dealt with. I buy all my shoes, sneakers and boots here. It's the only place I find 2EE width shoes, the shipping is absolutely free and fast (2 days), and the customer service reps are always friendly and willing to help resolve any issue you might have. I couldn't be happier shopping at Zappos.com.
The designs are great, the quality is poor, the sizing is way off. The materials are very thin and the photos are deceiving. Even worse is they don't post the really negative customer reviews like the ones I've submitted. I have made several purchases, some were just satisfactory and some were very disappointing. The return shipping costs are much more than the cost of the items, so I won't buy from them again.
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Zappos provides excellent customer service and a wide selection of shoes and apparel, making it...
Dear Selena J.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Here is the return policy in the Help Center. You can get the details from here. https://www.newchic.com/help_center (select Return & Refund) If you are returning unwanted products (with no quality defects), please note that the returning shipping cost and import tax of one way will be on customer.
For the material, you can check it in the description of the product page. If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem.
Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Our customer service tries their best to offer you a reasonable solution through the return policy. Regarding to the product reviews, please kindly check allow a few more days to audit. Thanks in advance.
Best regards,
Newchic team