Sejal S.

Pathetic company - Avoid
I have been using Hemres for over 5 years for my ebay perosnal sells. Recently, they damaged 3 of my parcels. One which had toy was found in pieces, another toy parcel was stolen by driver. After chasing him for days he delivered it in another bin bag but with lots of toys missing from it. Third parcel had camvas wardrobe and driver broke all tubes of even that. After submitting claims several time for 2 month Hermes replied that my parcels were low value so they wont compansate me.
Customer service is worse than pathetic. Takes forever to speak to someone and when they come on the phone they disconnect calls deliberately. One of the agent told me "write complaint to manager whats the point telling me anything, I aint gonna give you your money back." Another staff advised me "Hermes is full of **** with independant self employed drivers and I shouldnt use it. " Imagine their own staff advising you that.
Never ever going to use it again.

Pathetic and unbelievable - no respect for customers
If I say customer service is pathetic then it will be an understatement. I wish I could rate this company with less than 1 star.
I ordered 2 calenders on 1st of January one delivery for India another to Dubai. It was a gift to my family - photos of my newborn girl whom they havent met yet. Its been nearly 3 months but none of the parcels have been delivered yet.

When I contacted customer service first on 14th January via web chat I was made feel that it was my fault to place an order. The customer service girl was so rude, she asked why am I contacting in 14 days when its approximately 15 days?

I contacted them again on 19th via phone but they still didnt have any answer where the orders were. The lady I spoke to said she will reprint calenders and send special delivery. They used DHL who also didnt deliver any parcels. With Dubai order DHL asked 180 Dirham and when recipeint refused they just put a randon signature and said it was delivered.
With Indian order they have been holding the parcel for more than a for a month now.
Recipeint has been contacting them every day but they are so unhelpful. They kept on asking recipient for so many varifications for 3 weeks and after that said now they need sender's documents. Finally after so many calls messages to photobox they agreed to deliver but asked for £12.50 delivery and custom charges.

In february one of the manager called me after numerous call back requests. He reodered calender 3rd time and sent it via normal delivery but that too hasnt been delivered yet.

I call Photobox nearly every week for an update and every week I get a promise to sort things out but nothing happnes. Noone bothers to call back or look into the matter.

The calender has my new born girls photos and not sure what is happening with them. Really strange that company can not deliver simple item like a calender that too after trying 3 times. I am so paranoid and will never ever use this company again.

I would advise all who use this company after seeing promotional ads on Facebook please be careful.