Segio G.

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Was supposed to fly from Glasgow but they cancelled the flight and
Offered to fly us from London instead. They didn't bother to help us get
From Glasgow to London although these are different cities in different
Countries slmost 650 km apart snd it was their duty. It took me 1 year
To get my money back from them and I intend to report them to CAA so
They get a hefty fine. From their FB page I could see they make a habit
To camcel flights without offering re-routing, they take advantage that
People don't know their rights or don't want to fight with them. In
Fact this situation was not singular, another time was supposed to fly
From Bucharest to London, we flew from Bucharest to Budapest instead
Because they had only 1 pilot. God help us something should have
Happened to that pilot. Pasenger safety and comfort was of no concern to
Them, kept us for almost 2 hours in a hot and humid plane with no
Water, no ventilation and no food, they refused to let us off the plane
To buy something saying we will be left on our own. There were little
Babies crying all the time because of the conditions, all they cared is
Making a few extra pounds by selling us all their crap which wasn't even
Enough for all the people in the plane. Another time they
Blatantly lied to us, had more 3 hours delay, initially they said it was
Due to bird strike, asked them to prove or I would take them to court,
They paid after 2 months of arguing. I flew about 10 - 15 times
With them before giving up on them, had delays on about 70% of them and
On average the delay time was 1 hour - 1 hour and a half. Nothing can
Prepare you when you're suppose to arrive at 2 am but arrive after 5 am
Without getting sny sleep and being a zombie for the whole day. The
Air staff was sometimes nice, sometimes a bit rude, being blunt, not
Accepting Scottish pounds (they never explained why, they're still
Pounds like the English ones which they accepted) and the staff from
Customer support is useless.