Sedona B.

Why you should not ever book a flight through this third party
We were in The UK when we found out our connecting flight home would stop (with a 14 hr layover) in a country that was HIGH risk for COVID. During a confirmed global pandemic. This flight home was not an option any more, due to them also closing their boarders.
When we asked to modify our flight, it was not an option. They told us to talk to the airline... who told us to talk to the 3rd party... and back and forth. After more than 24 hrs in another country with no confident route home, we each spent $400 on a new flight home that would have no layover.
It took us quite a while after returning home to confirm whether or not we would have a voucher for the Fareboom flight that we had "forfeited".
Once we received confirmation of this we were satisfied.
UNTIL I was told now multiple times I can only use this voucher to book a new flight HOME FROM THE UK! This is ridiculous as we went round in circles trying to do this in the first place, we are now HOME from the UK and have no intentions of going back after just having been there. Fareboom is using a global pandemic to prey on customers who were in a horrible and frightening situation and will likely be making money due to numerous customers being completely unable to use their "vouchers" due to ridiculous limitations. I would not recommend this company at all.