I needed a new phone because I'm going through a financial situation and I can't afford my old cell bill (along with many other bills) anymore. So I applied for Qlink. I don't need food stamps YET so I don't have them, only Medicaid, which I qualify for.
The program says that is one of the services they accept. But when it was time to qualify they said my document was expired but I just got this updated card from Medicaid 2 months ago. Qlink said the effective date is the same as the expiration date.? I contacted Medicaid and they confirmed that it was the issue date. How is the issue or effective date the same as the expiration date? Requesting common sense please. Smh
So we don't get paystubs at our job, now I have to request one and wait for them to process one THEN re-submit. Another 3-5 days until I get it and then it has to go through the review process again. Mind you applied well before Christmas. Ugh. Qlink you're the best... NOT.
People say you can't complain when you get something free but can you 'complain' when you don't ever receive it after giving them all of your personal details? Don't take all of my information and not give me what you promised when I qualify for the thing.
Many years ago when I was with a different free service, now THEY had phenomenal service. You didn't have to jump through hoops and they did their job. I might have to go back with them.
Edit: I should also add that it all started when I contacted them in a professional way while my application was in review. The rep seemed strange. I guess they thought I didn't need a free phone. So I feel like they discriminate on educated people. Yes people with educations can be poor too, QLink. We fall on hard times like everyone else. I had to call them back sounding uneducated just to 'prove' that I am poor.
I'm sorry for the experience you had! As a government benefit program, Q Link Wireless has strict regulations that we're required to follow in confirming an applicant's eligibility.