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sebastien v.

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1 Review by sebastien

  • Perfume Warehouse LTD

4/23/19

BEWARE - Extremely dodgy.

The will advertise perfumes and will deliver in broken boxes and no lids as was the case with us. I bought a Bvlgari voile de Jasmin for £75 as birthday gift. I paid express next day delivery and got it 3 days later. They don't trigger and email receipt after your purchase with any tracking details. I was spectacle of their service, so thankfully I took a photo of the final transaction page of the screen for some sort of evidence of trade.

The perfume we got ended up being a tester perfume that said "Not for sale" and was clearly used. And as I mentioned, there was no lid on the perfume and the box was dirty & tattered.

Call customer service and prepare for your query to fall on deaf ears. They will talk over you and are very defensive when dealing with queries.

I should have known from their site that it was a scam. Nowhere on their site do they reference no return policy. If you are not happy with your purchase they will sucker you into a credit note or an exchange for another inadequate product. They will also charge you an extra £20 for the perfume lid and a new box.

My advice - there are loads more authentic places to buy perfume. Good luck if you choose to buy from these guys.

Tip for consumers:
DO NOT USE THES GUYS.

Products used:
Bvlgari Vole de Jasmin

Service
Value
Shipping
Returns
Quality

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