Sebastien L.

Be Aware: Well Deserved (F) Marking with Better Business Bureau | Read Before Placing an Order

Order placed for $186.95 for Ray-Ban Sunglasses June 2013 - Order Never received - Company is not responding to repeated e-mails or Phone Calls.
Deal Ticker Order# *******

Sales Reps that were involved communicating via e-mail:

Jennifer M.
Rochelle J.
Carolyne L.
Stephanie D.
Tasnia M.

There were also many individuals I spoke with directly on the phone names I do not recall.

Payment: American Express Card

Order History:
June 16,2013 23:37:12 Received
June 16,2013 23:37:14 Paid

Contacted the company for the first time regarding this order on 08/31/13 and asked them to retrace the matter as the order was not received. I was told my card would be re-credited for the entire amount as they were having issues with their supplier not coming through.

What was Ordered:

$49 for a Pair of Ray Ban Aviator Sunglasses Available in 19 Styles - Taxes Included ($195 Value) - Limited Quantities Available!
Ray Ban Style: Aviator Large Metal - RB3025
Style: Gold frames/Brown lens
1 $49.00 CAD $49.00 CAD
Toronto
$49 for a Pair of Ray Ban Aviator Sunglasses Available in 19 Styles - Taxes Included ($195 Value) - Limited Quantities Available!
Ray Ban Style: Aviator Large Metal - RB3025
Style: Black frame/Green lens
1 $49.00 CAD $49.00 CAD
Toronto
$49 for a Pair of Ray Ban Aviator Sunglasses Available in 19 Styles - Taxes Included ($195 Value) - Limited Quantities Available!
Ray Ban Style: Aviator Large Metal - RB3025
Style: White frame/Green Lens
1 $49.00 CAD $49.00 CAD
Toronto
$0 for a Slim Handbag Organizer Available in 5 Colours! - Taxes Included ($29 Value)
Slate Gray

Details of the Complaint:

Company has acknowledged there was a problem with their supplier who was not coming through in supplying the Ray-Ban Glasses ordered - Company mentioned they would issue a refund on three instances and did not. I have an e-mail stating they would formally do so after complaining again early 2014 (About a year after) and they yet have not done so - I called and e-mailed them over and over and now get no response at all - It is simply impossible to reach them. This matter is fully documented and I can certainly forward all my communications showing clearly I was been "stringed" into thinking I was going to get my money back all along.