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Sebastian A.

1 Level 1 Contributor
  • 2 Reviews
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Experience: Travel, Real Estate

Member since May 2020

  • Reviews

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2 Reviews by Sebastian

5/23/20
They have stolen me $575. Yes, that simple. I made a reservation before COVID-19 and once I got all my flights cancelled they never answered my calls, messages, and attempts to contact them through HOMEAWAY. Service from "STAY"AWAY was awful, they never tried to help me. They argued that "the owner was no answering them". How can you use that argument with your customer?!
So, avoid TEMPLE BAR at DUBLIN. They are COOKS!
And HOMEAWAY too!
Use Airbnb, instead.
5/22/20
If you do not want to lose all your money when something unexpected occurs, avoid using HOMEAWAY. Their customer service is awful and way behind that of AIRBNB.
I booked a stay at Temple Bar Luxury Tourist Apartments at Dublin late in 2019 to stay during June 2020. Due to COVID19 all my inbound and outbound flights were cancelled. However, both the Hotel and Homeaway refused to agree on a refund, even partially, of the USD575 I have paid in advanced. The hotel never answered my messages and calls and HOMEAWAY did not have a way to communicate with them. All very strange. I feel cheated.
On the contrary, AIRBNB refunded me 100% of the 3 reservations I've made through them.

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