Sean T.

I ordered a fruit bouquet on January 25 for delivery on Valentine's day to my wife's school (she's an administrator) and it never was delivered. I spent over an hour on hold on trying to get an updated status or at least the information for the local florist so that I could pick it up and deliver it myself and only got a hold of one person in another country (I dont think they have any customer service inside the United States) who guaranteed me that it would be delivered by 3pm on Valentine's day, which it did not. I called another two times and waited on hold over 20 minutes each time to try to talk to a supervisor and got a hold of noone.

I'm on the phone now with another CSR in another country and they are unable to get my item ordered because "this product is not available for delivery in your zip code". How was this available a month ago when I ordered it and not now. They are offering to replace the order with flowers and give me a $20 voucher. As if I would ever do business with them again. I didn't order any f***ing flowers, I ordered a fruit bouquet. This is infuriatingly unacceptable. This ruined my 15 year wedding anniversary. DO NOT EVER ORDER FROM THESE PEOPLE.