I ordered the item on Oct. 14, 2019. It took more than four months for the furniture to be delivered, and it even arrived damaged. If I had known that it would take more than four months, I would never have ordered it in the first place. It doesn't say anywhere on the website that it would take that long for customers to receive the order.
It doesn't make any sense to me that Coleman furniture requests the customer to pay the 15% restocking fee when the customer had no idea that the furniture would arrive four months late AND damaged. Who would want the furniture in a situation like this? How can I trust this company after what happened? It could take another four months for me to get it re-delivered, and I'm not going to waste more time and energy. I have had enough, and it is not my fault. Coleman Furniture should take full responsibility for this consequence, and should not make its customer suffer more by not getting the full refund.
I requested firmly that I receive a FULL refund without any restocking fee due to the unnecessary suffering that I had to experience. But they are trying really hard to charge me anyway.
Horrible, horrible, horrible online shopping experience ever!!!!