Sean C.

Everything was smooth in the first few months, but one day they told me some merchants got GBPP penalty and the transactions were suspended, as well as my money. They told me they will settle to me after all my orders fulfill 180 days, then hear nothing from them anymore. I thought they were scammers.

They reached out to me last week saying my money can be released now, after submitting again my bank details and some ID information, finally I receive my money after 8 months!

Honestly, their gateway works perfectly, but their settlement and the after service are terrible.

I received a proposal letter from their sales rep., saying they can provide CC processing for my business, the "High Risk Business". We had 2 video meetings with their team before we finally worked with them, they're quite professional and everything goes well.

The approval rate didn't goes as well as expected at the beginning, but luckly it was very impressive and stable after around 2 weeks. Payout is very on time and fast.And their support service is timely.

One thing I don't like is their rates are pretty high, compare with the Europe PSP, especially the 7% for VISA, though I could understand why, and we don't much choices on the market.

All in all, it's been quite a good experience working with CaresPay, recommended.