Sean B.

I purchased tickets for a trip for myself & two other passengers through JustFly & upon attempting to email itineraries to the other passengers flying with me I noticed that the middle name was switched with the last name of one of the travelers' even though I had verified my input of names before submitting my order. Upon calling JustFly and speaking with their intake agent who stated her name as Kris to correct this error I was told I would have to pay a fee of $70 to make the change because I did not call too correct within a 24 hour timeframe, even though nothing was clearly stated to me about a 24 hour change policy for any errors made. I explained that this was due to an error in their system, but Kris persisted that I pay the fee. Kris eventually spoke to her supervisor & offered to lower the fee to $40, which was still unacceptable due to it being their error. I asked to speak with a supervisor & Kris after arguing put me on hold for some time & then connected me with her supervisor, who stated her name as Leigh. Leigh was no more willing to help & argued that the fault was on me, but offered to lower the fee to $25. This was still, in my eyes, unacceptable, but in order to not risk my friend not being able to board our flight, I agreed to pay the fee. After agreeing to the fee, I was told I had to provide a copy of the ID of the erroneously named passenger. After asking for an explanation on why this was needed as well as clarification on whether a copy of my and the other passengers IDs were needed, Leigh hung up on me. After calling back & restating my case & info I was disconnected 3 additional times as well as being made to hold for very long periods of time. JustFly requested that I email a copy of the ID for my friend & as of the time of this writing, I have sent them two email with the photocopy attached & they have yet to acknowledge receipt of the ID, even though they had received the emails from me. As of the time of this writing, I am still on hold with JustFly & my issue is still unresolved.