Scrantin P.

Customer Service is non existent here. This is in no way to $#*! on the people who actually do the job. There are not enough hires and one person has to deal with everything. Tried to cancel an order immediately after hitting the pay button. Did not hear back until 48 hours later that it was too late. It doesn't have to be this way.

Returned pants 4 weeks ago from Ontario. SAKS cannot tell me where this shipment is. ABSOLUTELY USELESS. They don't answer emails and every call takes 60 minutes to get no information. Absolutely useless Customer Service. AVOID AVOID AVOID. I will take this review down if I get my refund. FML.

After making my order I received a DHL tracking number. This number DID NOT show up on DHL's website for 3 days. I emailed Shapermint, and finally got a response THREE DAYS LATER informing me they'd changed the carrier. Two weeks later my order has not yet arrived. Is someone walking across the country with my bras? They charge an arm and leg for courier fees.
A product is only as good as its Customer Service and delivery. SHAPERMINT fails big time.

I ordered 4 shirts and only received one. I immediately emailed customer service to find out what happened? Crickets. I've tried calling, nothing. Also, I'm still awaiting a refund from a return in July. Great product, but the customer service is awful. There are numerous great t-shirt companies out there, try them instead of Velvet.