Scott T.

Not sure what clown is running the show over at Provantage but they need to get with the 22 century. First of all their website is down right esoteric, I understand their target customer is small business but why do you have a heading category of "computers" that has a sub category of "shelves". Why is your "memory" category under the heading of "Office", and for the love of all that is holy, why do you have a category... at all... of $#*!ing "typewriters"? So I navigated my way through this desolate hellscape and found the product I was looking for, great, they were even selling it for less than anyone else. So I get to the checkout and there is no Guest option for checkout, it's register with us or $#*! off. There is also no way to opt out of having them send you advertising emails, not until you get the first one at least. The final straw was the requirement for a phone number. I just wasn't having it, I get far too many robocalls as it is and this company seemed more than willing to sell my number for 50 cents. You HAVE to provide one though so I entered a fake one. Noticed there was no email letting me know I was charged and they were working on shipping. Turns out they require all their orders to be manually verified by an actuall ugh... Human. Humans that only work an 8 hour window monday through friday. Luckily I had ordered on Sunday so it was only ONE full day's wait for them to even start processing my order. However this Human sent me an email informing me that my phone number didn't match the one in my bank records and I would need to provide it. I started responding to the email that even my local gas station can charge a card without a phone number when it occurred to me that I could have already found, purchased, and even had my order processed in the two sentences I had written. So I did that thing and told the representative that it had cost me 20 dollars more but my order was literally being shipped as he read this and asked him to cancel my order. I then looked up reviews for the company (which lead me here) and finished my email with this sites rating of the company. To his credit he didn't rise to the bait and simply cancelled my order. It's not like he is in management anyway, probably agreed with me.