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If I could give them a worse rating I would. Worst company to buy product from. Ordered a $1000 part that was lost in shipping, they could not track. Then shipped to wrong address. Finally (3 weeks later), received the item and had to refuse it because of bad damage. They charged me $200 to ship it back. Customer service was horrible stating there was nothing they could do. 8 calls to them and no resolution.
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Dear Scott,
Please accept my apologies for the unfortunate which has happened to your purhcase.
I would like to reassure you that such situations do not happen on a regular basis. Please allow me an opportunity to rush the resolution and offer a worthy compensation to you.
Look forward to your reply at alison.rh@carid.com.
Sincerely,
Consumer Relations Team at CARID.com