Scott S.

If you're considering using Clickmagick for your tracking needs... think again.

I followed their "simple" video on how to track a sales funnel, and it never worked right.

After 5 days and 103 emails (back and fourth) with support. The results remained the same, it didn't work right.

They offer no chat support, so you have to waste a ridiculous amount of time emailing, explaining, and creating screenshots to explain your problem.

They even admitted it wasn't working, but, it was on my end, not theirs... lol Of course it is!

Every tech support person, including the owner Patrick Kelly, worked on my problem and couldn't fix it.

I demanded that Patrick get my tracking working (so I could run my business and support myself), and he told me that they weren't going to help me, and I should close my account ASAP.

So I did.

The best thing I ever did.

The only "magick" happening at Clickmagick is how they make your money disappear without any results.

Stay away! Clickmagick is really Click -Tragic.

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*Update I did receive a full refund.

I didn't receive the emails (from clickmagick) about the refunds until after I posted this review.

Hmmm...

I didn't write this review in hopes of getting a refund.

I wrote it to help others escape the nightmare I went through for 5 days, trying to get their software to work on my basic sales funnel.

You can refund my money, but not my wasted time, or ease the total frustration I suffered for 5 straight days.

If Mr. Kelly put as much effort into fixing his (glitchy) software as he did into trying to discredit my fair and honest review.

This review wouldn't be here.

I never asked for a refund, I just asked them to get my sales funnel working correctly.

All they did was stall me with endless apologies, until I lost my temper (after getting a sarcastic email response from Mr. Kelly) and said "a bad word". (lol)

That gave Mr. Kelly the excuse to give up on the problem he couldn't fix.

Clickmagick is another company that thinks endless apologies are a great substitute for REAL customer service.

I guess it was easier to give me a refund, than to make the software work correctly.

Quoting Mr. Kelly: "You're also wrong in saying that I helped you - because I didn't."

That's right Mr. Kelly... you didn't.

But, you didn't waste any time trying to rebuke my review.

Typical.

As far as him not getting involved with my situation (that he assured me he would "step in" and get fixed).

I have an email stating he would indeed help me if I had any problems.

5 Hours after emailing support reporting that the same problem remained (after setting everything up again) there was no progress, just more apologies.

So, I guess he's "blatantly" lying... again.

Anyways, I have a lot of emails and screenshots to back up what I've said.

Oh, and Pat you can go ahead and post that screenshot of the bad word... we could all use a good laugh.

You and your company earned it with that circus of apologies you call "one hour support".

The refunds must've been triggered by guilt, or a lame attempt to get me to remove my review.

And just like Clickmagick tracking... it didn't work.

Although Hostwinds makes claims of a 60 day money back guarantee, there are a few select products that do not carry this guarantee, in fact, they have no money back guarantee, at all. Even if you buy one or more years of this service. Why? How would you know if the service is right for your business, without at least trying it, first? Oh, but, they state this product is not covered in the terms of service. Second question... why? Seeing that a person might be making a large financial investment, when they offer multiple year subscription at a discount (baiting the trap). Why not at least mention (on the sales page) that the product is not guaranteed, at all? Why hide such an important fact in the terms of service? This kind of business practice is purely unethical, and only serves one purpose, to entrap the customer. I would not do business with such an unethical company. Long story short - I wanted to upgrade from my Hostwinds shared hosting to VPS. After half a day of confusion trying to get my account up and running, I asked for a refund, and I just wanted to stick with my old shared account. That's when they told me about the terms of service that I agreed to. I had bought a one year subscription for $366, and they would not give me a refund, although I had it for less than 8 hours. I then went to PayPal and opened a dispute. They (Hostwinds) instantly, suspended all my accounts (all my sites disappeared and were replaced with an embarrassing "account suspended" notice), even my old shared account which was in good standing (WTF?). This is their "strong arm" tactic to get you to remove the dispute, they obviously have a lot of experience with customers opening disputes with PayPal, otherwise they wouldn't have this "strong arm system" in place. After fighting with them to get a "partial" refund. They charged me for a month, even though I didn't want it, and told me I had 24 hrs to accept that deal, or I get nothing back. Nice way to treat your customers. I closed all my accounts with Hostwinds, and I found a much better hosting company at a fraction of the price, with full disclosure about their refund policies. Thank god there are still some companies that adhere to ethical/honest business practices. As far as their (Hostwinds) actual hosting service, it's mediocre at best, and actually not worth the price. I guess that's why they have to entrap people with their shady guarantee policy. They need the money. I agree with a few of these other reviews, Hostwinds was a much better company a few years ago... not anymore. They should change the name of the company to Hostile Winds.