Scott S.

I journied to hell and back again! Due to a death in my boyfriend's family one of the things we landed up with was an electronic gift card with no PIN on it, but it had a balance of over 30 dollars so he said yes he wanted it with thoughts of going through an exchange for an Amazon Gift Card. He was busy so I got the duty of dealing with exchanging it. I found Gift Card Granny and liked it so went through their cardpool option. On the site there was a question asking if the card had a PIN. I said no and indicated it was electronic when that option came along. One of the matches was Card Pool which looked good so I decided to give it a try. First, I was asked where the pin was, so we contacted the executor who couldn't find it either. They then called to ask several other questions to verify it and after answering those I was to receive an email from their support on the missing PIN. After dealing with it, I then receied another call the next day. Support was to also have sent an email about the missing PIN and it too never came. They finally forwarded their copy and I was told that since I had a photo of the initial email for the electronic card, it would suffice so I attached it. I then got another email today saying they still couldn't verify the balance- I had done so at Cracker Barrel.Com itself and had also suggested that the Card Pool people I was dealing with do their verification of the balance there. It all landed up being a 4 day trip through Card Pool hell and back again and in the end they cancelled the transaction. Plus they left me feeling like I was dealing with people who were sooo thick headed enough they couldn't understand a thing even if it were written out for them in black and white with the individual doing the explaining standing there in front of them!