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I ordered some sleepwear for my GF for Valentines day on Feb 6th with an estimated delivery date of Feb 9th-15th. It didn't even ship until Feb 13th. Need less to say it won't be here for Valentines Day.
Order at your own risk if you need anything from this site in a hurry.
Will not be back!
* Adore Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Scott R.'s review of Adore Me earned 3 Very Helpful votes
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I was subscribed to their elite box subscription where you pay a $20 styling fee that gets...
Hello Scott,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.
We understand your concern as we are aware that your order, just like many others that were placed in this period, was probably placed with the idea of being received before Valentine's.
We know how important it is, especially in this period, to ship out orders in a timely manner and that's why we're doing our best to process and ship out as many orders as possible every day.
We were able to look into your account and we are very sorry to see that your order has been processing for a long period of time. Orders usually ship within 2 business days of being processed. We do acknowledge that this is simply unacceptable.
We deeply regret the bad experience this has caused you. We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
However, I am happy to see that you were in contact with our customer specialists and were provided a resolution for this unfortunate situation.
We appreciate your patience and understanding in this matter.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
help@adoreme.com