scott m.

I visited Volvo in regard to a pre owned car. Started off wonderful but was on time frame. Left with numbers negotiated asked the sales rep to run the payments. He called and was almost rude that I did not come back when I told him I could not that day. He then called back with a payment that was 10k more than the asking price. I tried to explain to him the math did not add up and I had checked on financing someplace else. He responded with "well atleast you let someone else speak to you" after I spent four hours with him that morning. I called back to speak to a Manager who said essentially the same thing and that he doesn't do business over the phone, and kept speaking over me. I asked him to stop and use customer service skills and he told me to take my money someplace else. They lost a sale on two cars we were looking at.