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Terrible company with almost NO customer service whatsoever. Way overpriced with products that don't live up to the images and representations on their site. Company asks for a review of their services via email afterwards and then gives you nowhere to post it - the link just takes you to their site to shop. Any email correspondence with them doesn't go through OR let you type comments - only pre-ordained issues listed at their site. Rotten, rotten, rotten business. Would give zero stars if I could.
Always happy with my purchases, fair/fast shipping, AND any time I've had an issue with a damaged product they have replaced it immediately - no questions asked. Love Overstock!
Scott L.'s review of Dot & Bo earned 3 Very Helpful votes
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Hi Scott,
Thank you for taking the time to share your feedback with us, and we are so sorry to hear of your disappointment with your recent order.
Should you wish to contact our Customer Relationships team regarding the pieces that you received, we would be more than happy to investigate. We sincerely believe that any claims of misrepresentation should be handled with the utmost importance.
Our Help Center on our website is designed to answer our most frequently asked questions quickly, but our Customer Relationships team is here to help with any and all issues that are not listed or should you wish to receive further clarification. This is why we include an “Additional Comments” section in our Contact Us section for almost all inquiries.
Again, we greatly appreciate you taking the time to let us know how we can improve, Scott.
Very best,
Dot & Bo Community Management