Purchased course for my son to get his permit. He was 18 when we signed up and completed the course within a few days. Afterwards he got email stating they couldn't send the cert and need his confirmation code which had already been provided to sign up. Then they said they wouldn't provide his cert since he is 18. In the state of Colorado you must have a permit first. No I can't get any response from a manager to resolve and requested a refund with no response back. Don't use the company if you want a complete product or customer service.