Scott H.

DWF's Customer Service practices need to be focused on the client AFTER the sale & NOT only before & during the sale process! We dealt with Jose' Fraire, 'Sales Team Leader' during the purchasing process and were very happy with his attention to assisting us in selection of LVT planking and following through on buying 1400 SF of the product. After paying $4000+ in full to purchase the product & having the 2800 pounds of flooring delivered my house, our 'good professional relationship' ended!
The delivery came as expected, BUT the shipment was partially damaged when the driver dropped it off the semi truck lift-gate damaging the boxes of planking. Seven (7) boxes of the 79 boxes shipped were ruined!
I took 'photos' as instructed by Jose & I signed the delivery 'receipt' with 'shipment damaged when received and to be inspected' written on it which I was told was the right thing to do by Jose! I sent photos to Jose and the 'damage claim' was filed.
It took a month to hear back after I sent many many emails & left many voicemails for Jose. His reply was that my 'claim' was 'DENIED'!... What? I do not understand how such a professional 'sales' person who told me he 'EARNS HIS COMMISSION' on his sales can just drop a customer after the money is received for the goods! Amazing! I'll NEVER PURCHASE FROM DWF AGAIN!