I've had the exact experience as Mario D. Terrible customer service and absolutely no interest in helping solve issues with your order. I made an order on December 6, 2018 and never heard anything until I called and emailed 10 days later (they say 3-7 days to ship). Their customer service rep said they had run low on stock and would be shipping that week, but still never heard anything. I have been back and forth with them over email for over a month and as of January 16 still have not heard a thing about when my order will ship. Their customer service number is *******283, but those people wont be able to help you track an order if it hasn't shipped. It is starting to smell like a scam and I would strongly recommend all to avoid ordering this product.