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This website is deceptive bordering on fraudulent. There are, as on other ecommerce contact lens retailers, processing fees associated with your order. On my order of approximately $115 worth of lenses, the processing fees were $24.41, or just shy of 25%. Whatever price you see, add a 25% hidden markup.
However, there is no mention of the fee or any associated line item displaying the fee in the Cart or Checkout screens, or even on the order confirmation screen. The fees are not listed in the order summary page after you have placed an order, and they are not listed in the confirmation email received after completing checkout. Only after you have placed and paid for your order can you REQUEST a full receipt (it is NOT sent automatically) that will actually display a processing fee you already paid for.
Fees are bad enough as is, but hiding them until after the transaction is complete and only displaying the fee after a special receipt is requested is beyond the pale. These are deceptive pricing practices and I will never buy anything from this business again.
Tip for consumers:
Add 25% to the prices you see and don't expect to see the fee unless you ask for a receipt after the transaction.
Products used:
I purchased contact lenses.
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Thank you for your feedback. A processing fee is charged however it is not hidden in any way. We try to make the processing fee as evident as possible however since the processing fee represents a percent from the total price of your contacts it cannot be calculated until you add your items to the cart. As such the processing fee is indicated on the page where you select your shipping method (2nd page of checkout) and included in the total cost shown on the last page before you complete the order.
Even considering this fee, we guarantee our total price to be the lowest on the web, and it's backed by a 7 day price guarantee which can be viewed at:
http://www.opticontacts.com/priceguarantee7.html
Thank you for choosing OptiContacts.com!