Those are your odds of actually getting anything of value. Ordered 5 different"Sterling"jewelry items. ALL FAKE! All refunded. Sellers susposed to be punished... HA! Same fake ads still up. Check it with a magnet. Refunds are also a crap shoot. You might get it. Customer service is, at best, STUPID! On purpose. They route you to places that don't help and repeat same useless info as if it were God's own words. They try to stall until you just give up.