I purchased a 1,400 platinum men's wedding band from the Tysons Corner, VA location. Good initial service, a bit rushed to be honest, but good overall. When the product showed up, it didn't fit AT ALL and fly's off my finger. I am unaware of a return or resizing policy, but I have a feeling that because the initial service was so rushed, the sizing process was not effective. In way too much of a hurry to move to the next customer.