Scott E.

They are terrible at communicating. I ordered a full kit on Friday, no confirmation, yet they have my money! By Monday I called, no answer, I left a message that I needed to know if they shipped. No reply by Tuesday, so emailed that said that if there was no shipping or reply, I wanted the order cancelled and a refund generated. No reply Wednesday. By Thursday, there was a reply, Sam Eska, he said these were custom, and we could not cancel, and that parts were shipping in 2-4 day time frame. Then a UPS email came to me, on Thursday saying parts would arrive Friday. Friday, an email came from UPS, product delayed. All in all, Parts were delivered on Wednesday, a week and a 1/2, and only 1 email from the company. I will never do work with these people again, and would highly recommend that prospectus customers ask some serious questions up front BEFORE you place and order and hand over your money.