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Scott C.

  • 1 Review
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Experience: Sports

Member since August 2020

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1 Review by Scott

8/12/20
I dont usually take the time for reviews, but when its this bad, I feel compeled to save others from this misery. In my experience, their product isnt the problem. I ordered a scooter and it came soon enough. The scooter is great but I had one broken bracket that holds the headlight on. I sent pics and everything. I finally got a short answer saying they sent the issue to their distributor and is waiting to hear from them. After a few weeks, I did recieve the bracket, but it was a different design than the original and didnt work with the other one I had. Again, I sent pictures showing this. Its been two weeks now and I still cant even get an email responce saying they revieved this info much less that a replacment part is on the way. Their Customer Service is pathetic. Theres all kinds of warning signage on their website about how busy they are... how covid has changed their routine and I get that, but its changed that for everyone. Bikemania is not the only company having to rework their system. They all do! Especially with on-line businesses, your Customer Service is All You Have left. Its your main connection to how you do and Keep All Your Business! So at a 1.4 rating, shouldnt you try to do something about it... assuming you want to stay in business! And by the way, Im talking about reviews going back as far as 2014, so theres that! Ive never been treated this way or had to work so hard trying to do business with anyone.
customers28
Customer S. – BikeMania.biz Rep
Hi Scott, We're sorry that you had this issue. Our distributor carries the parts but they are also affected by the current climate and short staffed as we are. I don't know exactly how they operate but you have to expect mistakes to be made with what is going on in what is a Covid-astrophy within our industry.

Firstly, did you receive the part you need? If not we would like to get this to you. I will follow up with an email to the one we have on file.

As far as reviews going back to 2014, we've been in business since 1997 and only 14 reviews doesn't tell a whole story. We've got an A+ on the BBB and 99.9% of the tens of thousands of orders per year since 1997, our customers don't have any real issues to speak of.

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