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I bought tickets for a premier league match. The seller told me that he was unable to deliver the tickets and someone would meet me at the stadium. I called him several times to ask him to deliver the tickets and he kept saying that someone would be there soon.
Eventually, after the match had started he said that the person delivering the tickets had been arrested and he would not be able to deliver them. I don't believe he had any tickets to sell in the first place. How do FanPass verify that the seller has tickets to sell.
I know this site has lots of good reviews but be wary of sellers that are touts and don't have any tickets to sell I have not yet received a refund from FanPass for my tickets.
Scott B.'s review of FanPass earned 2 Very Helpful votes
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Hello Scott
Thank you for your review
We are sorry to hear that you have been unsatisfied with our service.
For Premier League fixtures, tickets are likely issued close to the game as per the club are issuing them only the week of the event.
Please email us at contact@fanpass.co.uk and an agent will look at your case closely.
We do apologies for any inconvenience - beyond our control.
Best,
Fanpass Support