Thumbnail of user scottb263

Scott B.

Contributor Level

Total Points
82

1 Review by Scott

  • nexogy

3/15/18

Today, our phones and internet service were "down". After spending most of the day trying to determine the issue, we were told that our services were shut off due to "non-payment". Since we are setup for automatic payment, I immediately called out credit card company to see what the issue was... and there was no issue. My credit card company sat on hold with NEXOGY for 25+ minutes to speak with them. I hung up and got in line as well, and after an incredibly long time, I spoke with Brandon who reiterated that we had not paid our bill, and our credit card had been declined. I asked for the message they received when declined so I could go back to my credit card company. After being placed on hold again, I was told that NEXOGY had an "Error in Authentication" on NEXOGY's system, and that there was no problem on our end. They simply said they were sorry, and we had to re-enter our credit card into their system because all cards that were in their system over one year had the same problem. Nobody at NEXOGY really cared that our systems were down literally all day, but they had no problems just shutting us off without warning, and pointing their fingers at us repeatedly until they discovered the problem was on their end. We are forced to go back to Comcast/X-Finity (Never thought I would say that) as soon as we possibly can. If you are thinking about switching to NEXOGY, think twice. I would like to think that not all NEXOGY experience the problems we have (and there have been several other issues), but I can only share our experience.

Scott Has Earned 2 Votes

Scott B.'s review of nexogy earned 2 Very Helpful votes

Scott hasn’t received any thanks yous.

Scott doesn’t have any fans yet.

Scott isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user danieln914
Daniel N. reviewed nexogy
1/21/22

Avoid this company. I was a customer for a number of years and then Nexogy bought them. Nexogy...

Thumbnail of user viniciusr3
9/13/21

ONE OF THE WORST VOIP PHONE SERVICES OUT THERE, AVOID! At first (like 10 years ago) they were...