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I ordered four (4) new Bilstein 5100 shocks for my truck (not cheap shocks). I received 3 Bilstein 5100s and 1 Bilstein 4600. I called CARID customer "service" and was told they would need 3 to 5 business days to issue a return authorization, then I would have to ship it back to them (another 3-5 days) before they would issue a refund, and they would NOT refund my shipping costs.
This would result in a huge delay, that of course they were "sorry" about, but still amazingly…. Unwilling to correct. I explained that I am self-employed and could not wait and I was upset that CARID screwed up and I would be forced to be inconvenienced, and pay shipping for their mistake. I was told they were "Sorry" of course that is meaningless, but not "Sorry" enough to correct this. So, I told them they should instead just send me a return authorization for ALL of them. The return will not cover shipping costs – so ultimately THEIR mistake will cost me ten days of lost time, and $50 in shipping that I do NOT get refunded.
I will not do business with or give my money to, any company that has such LOW REGARD for its customers…and I suggest you find a better company to deal with, maybe one that offers solutions instead of meaningless platitudes and worthless apologies.
Tip for consumers:
Shop elsewhere. They offer worthless apologies, but your inconvenience is of no real concern to them.
Products used:
Billstein 5100 Shocks
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DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear Scott,
Thank you for sharing your experience with our store!
Please, accept our sincerest apologies for the inconvenience with your recent order.
As per our return policy, we are glad to accept returns within the regular 30 days return period if the part is still in a brand new condition (never installed) and with the original box. In case the error has occurred on our end, we issue return authorization under CARiD error.
Unfortunately, I was unable to locate your order in our system. Please contact me directly at mila.pa@carid.com and I will assist you further.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.