Scott A.

Tried watching a movie on December 4th, after 30-40 minutes the movie became unwatchable, video lag/stuttering, audio not syncing up. Figured it was a internet speed issue, checked mine and I was running at 50Mbs download, checked other webpages, such as YouTube and I was running fine. Requested a refund from Vudu, after a week they responded to tell me they couldn't give me a refund because I watched the movie... How is someone to know VUDU can't stream with out watching something? Here is there official response.

Hello and thank you for contacting Vudu Customer Care,

I apologize for the inconvenience. Unfortunately, because the movie has been watched, we are unable to refund due to licensing that has already been paid to the studio. We appreciate your understanding in this matter, and encourage you to let us know if you have any further questions or concerns.
If you have any further questions or concerns, please feel free to contact us again.
Thank you and have a wonderful day!

Best wishes,

Andre Paul
VUDU Customer Care
1-888-554-VUDU (8838)
Hours of phone support:
7am - 8pm PST. 7 days a week!
*******@vudu.com
*******@vudu.com