Schuyler S.

Bought a used 1980's Rolex on RueLaLa, supposedly guaranteed Rolex, for $4999. I needed extra links for the band, so I took it to the nearest Rolex dealer. They had to send in to Rolex to match the links. Rolex said the band and internals were Rolex, the bezel, dial, and crystal were fake. The bezel was custom, so that part wasn't a surprise, but the website didn't mention the rest. Rolex won't fix anything that isn't 100% Rolex (also something RueLaLa should warn you about). Rolex wanted $4600 to return the watch to original before they would effect any repairs or even perform a cleaning, though they would sell me the extra links. Luckily, the watch is working properly for now. Rolex also said it is illegal to call any watch a Rolex that isn't 100% Rolex. Have to think that RueLaLa was aware of all this when they advertised the watch as Rolex. I called RueLaLa to complain and all they would say is all sales are final.