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Schubert C.

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Member since July 2020

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1 Review by Schubert

7/19/20
We went online on September 30th, 2019 to find another Mortgage Company because our Mortgage company Specialized Loan Servicing has been driving us crazy for 1year 1/2. They brought our monthly payment up while we had a surplus and always some problems with them. We went online and found Better.com known as Better Mortgage company or Money Source. We explained to them the reason we are refinancing is that we don't want to deal with Specialized Loan Servicing any more. They assured us the will take care of us. Instead, what they did the went behind us and sold the loan to the same Specialized loan servicing we told them we don't want to deal with anymore. They charged us over $6100 closing fee and we found later in a letter we were going back to the same Specialized Loan Servicing we told them we don't want to deal with them. We want our money back and they are the worst of the worst. I want the public to be aware of that company. After we found out and challenge them the both went on our credit report and falsely closing date, remove inquiries, change addresses to make it look like that was not Specialized Loan servicing. Today we are still with Specialized Loan Servicing. How can we pay that much money to go back to the same company? We have been busy due to a family emergency but today the emergency is over and we will continue after them to return our closing cost as soon as possible. Please, customers, stay away from them!
dylanw85
Dylan W. – Better Rep
Hi Schubert, thank you for giving an honest review of your experience. Second, I’m sorry it was negative, but we would love to connect directly with you to discuss your situation. Because I cannot address this publicly, please feel free to contact us directly at support@better.com. Sincerely, the Better Team

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