scarlett b.

I'm puzzled by the rave reviews of this site. Are they posted by sellers in disguise... or friends of sellers? I have made 4 or 5 purchases on this site. I had problems with delivery on two of those. One I was able to work out by filing a claim with Paypal. I filed a "non-delivery" report with Etsy on the other. A pretty useless waste of time. All that's happened is a automatically generated email to the seller. Etsy's customer support is non-existant. I've never recieved any help from them. They responded to an email once. It took almost two weeks to get and didn't say much of anything. It most definately had a "brush off" tone to it. I doubt this will ever be resolved. Where is the support in customer support? Why are sellers allowed to make a sale & never send it? No recourse, no repercussions. Sad. I will not be using Etsy again and I would not recommend them to anyone.