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I was calling to chase up my refund and was put on hold for over 2 hours! I gave up and tried again later. This time my patience wore out after 34 mins.
I am still waiting for a refund after 7 months of them promising and making excuses:
Dear Customer,
Really sorry for hearing that but surely we will help you solve the problem. We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you.
We promise that you will receive your refund, and I will be here all the time to follow up your refund till you receive it.
Would you please just wait for a few days? And we will mark your refund as urgent; our financial department will process your refund in first priority.
Thanks for your patience in advance.
Best regards,
Zora
Customer Service Team
www.fashionmia.com
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Dear Customer
Thank you for your order and post, so sorry for the delay and inconvenience.
We have sent you an email about the refund status to your email address you left in our site, would you please check your inbox? Thank you.
FashionMia