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S C.

Contributor Level

Total Points
80

1 Review by S

  • Vinesse

10/2/21

I bought into the wine club based on the flyer stating that the first shipment would be $42 including shipping and taxes. I received the wines, great customer service - a perfect transaction. Then, my second shipment posted to my online account for $178. The flyer stated $99 for future shipments. When I called to question the price, I was told that by agreeing to the terms and conditions - I agreed to pay $30 for shipping and the interstate alcohol sales tax. So, $48 for tax? I looked but I couldn't see where that $48 calculation came from. I didn't get an itemized receipt, so I have no idea where the money went. The customer service rep. Said the order processed, so I couldn't cancel it. I did end up cancelling my subscription.

Tip for consumers:
Don’t get sucked in by the too good to be true offer.

Products used:
wine

Service
Value
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Returns
Quality

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