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S C.

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Experience: Home & Garden

Member since July 2020

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1 Review by S

I spent quite a bit of money with this company expecting it to have some level of competent customer support but that wasn't possible. Not only did they send me the wrong mask in January 2020 they asked me to wait till they get more in stock because of the Covid rush... I did. I called them a few times throughout this time and they kept asking me to check back in. I checked in on July 7th for them to tell me that they would finally fulfill the order. I was pleased.

After not seeing any confirmation I called in today to 7/23 to make sure the mask was shipping. I was informed TODAY that they would not fulfill the order and that they would provide me a partial refund if I returned the wrong mask they originally sent me in January.

So not only did they send me the wrong mask, they refused to replace it with the correct mask and then asked me to return the wrong mask the sent me (nearly 7 months ago) at a cost to me in order for me to get a partial refund for a product I never received.

Cartier K. – FiltersFast Rep
Hi, thank you for taking the time to leave us a review. I would love to discuss this more to see how we can better serve you. Please send me an email with your order details to Support@filtersfast.com. We appreciate your business and we truly hope to resolve this.

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