S C.

Ordered seat covers for my car. They were listed as vehicle specific, which is very important to me.

Box arrived severely damaged, and with one piece missing (Only one seat base was included, instead of two). It looked like someone had returned the box incomplete, and CarID had failed to inspect the package. The seat covers were also NOT vehicle specific, and to top it off, my particular model/make/year wasn't even listed as compatible.

Contacted CarID, they said they'd make it right, issue me a refund - ok, great. They asked for photos of the defect and said a courier would pick up the return "within the next 3 business days" - also fine. That never happened, the package has still never been picked up. I still have these incomplete, falsely advertised seat covers. Also, its a small miracle these haven't been stolen off my porch in the first place. Contacted CarID again, they said they would look into it and get back to me in 24-48 hours. That was 4 business days ago. I finally hear back today asking for when they want ME to pick up the item (? I'm trying to RETURN, but the email was in not-so-great english so maybe that wording was just a mistake?) and I make my intentions clear, again, and suggest a time.

You guessed it, "we will get back to you in 24-36 business regarding pickup schedule." Yes that's a quote, terrible grammar and all. Also, why ask me for my pickup time preferences if you have no intention of paying attention to them? I'm starting to feel like this return process is all a scam and they just want me to eventually give up so they make a quick buck.

I am so incredibly disappointed in this whole experience. I do not recommend purchasing from CarID, you may get a defective product, and if you do - good luck getting anywhere with a return.