I've been trying to order 2 names worth of letters from this company in different sizes. After 4 total ordering experiences, the only order that was recieved correctly were individual letter RE-ORDERS to complete past orders mistakes. Customer service has gotten back to me once after 20 different attempts to rectify past orders. Shipping is slow and outrageously expensive. Too bad because they have the selection that I want, but its not worth the extra money spent to get the orders corrected.