They don't give a sh*t and when you want to finally cancel the crummy service, they offer a credit for unused points, but then refuse to follow-through. ESnipe started out with potential, but there are so many better sniping services out there now. I think eSnipe was sold a few times and is currently operated by one guy in his underpants in his mom's basement. Try Bidslammer. It's free and uses multiple servers.