S B.

Feel free to google their scams and horrendous reviews. They highly filter their site to make them seem amazing and offer an abundance of fake unavailable products. Business need supplies. Quill offers outdated policies to go along with their fake items of office supplies that were not available for purchase. They will send a sad email never updating their inventory. There is zero customer service as they choose to respond with scripted bots. If you have a problem you are given a long wait time and never able to talk to a rep. You are subjected to manual scripted information that cut and paste their policies if you choose to contact the company by email. You are wasting your time and money and given the run around. Please see the picture of the scripted unhelpful service rep responses. Why bother? DO NOT RECOMMEND.

The ap takes some getting used to and they recently implemented an authentication system for high end items which I appreciate. The place is littered with counterfeits mainly Goyards, Gucci, LV, Dior, and Chanel from what I've seen.

I prevailed with my own authentication certificates and kept all my receipts but at the end of the day it didn't matter. They will approve all returns but they won't make sure the return is valid. Have a center where all the returns are sent before being returned to their rightful owners.

Mercari needs to do more to protect their sellers and buyers when it comes to approving returns. They won't disclose why a return was approved in details so that the seller can do better or a seller can state their case. It is very one sided. They always side with the buyer no matter how ludicrous the claim. Doesn't matter what the pictures are in the listing or what description is in the original listing. Won't matter if the seller points out every thing was disclosed from the beginning. If a buyer wants to return Mercari will just agree.

I've had 3 empty returns or bait and switches on 4 approved returns. Only 1 item out of 4 approved returns made it back to me. I've sold 55 items and 51 five star ratings with raving reviews should be more than enough to prove to Mercari what my integrity is as an honest seller. I've made purchases as well and two of the bags were not the same as the pictures and I was sent fakes in place of what was posted. The other low cost items under $20 that I purchased were scam free. Too many scammers to make it worth staying especially if you have high priced items. You just won't know what will happen and you will get scared to even send out the product in fear of getting scammed again.

I would pay extra to have a return reviewed by Mercari and they will know how it feels to get an empty box or different item completely.

They should stand by their own policies on a lot of things from sales to buying as they often will use a members lack of knowledge in messages against them.

They need properly trained staff. The low fee of 10% is not worth half the headache when it comes to their lack of help. When you try to contact them through their site; it takes a minimum of 3-4 days for them to get back to your original inquiry and they will often escalate this issue to another department which takes another two days. That's 5-6 days before an issue is worked on. When you contact them through their phone number it takes them even longer after you leave a detailed voice message. How are we to conduct business when sellers and buyers can't get help for over 72 hours?

I don't recommend selling anything of value here. Nor do I suggest buying high end items from either their top producers. Sadly, those Lux sellers have been around the longest and they are the ones who know how to scam a buyer the most. They know Mercari's terms and will use it to scam.