S B.

Just spent the last 4 hrs with multiple techs from the Phillippines getting nothing accomplished! Was Switched around to different reps (one who had his phone on mute). Hard to understand reps and for them to understand me. Massive confusion. Reps are taking multiple calls at once so can't remember your info when they get back to you for the 5th time. When I told the rep I had given him the same info 4 times before he told me he was having a busy day and had a lot of calls he was handling at the same time! When he did speak to me all I could hear was the massive confusion of other reps talking in the background! Bizarre and unacceptable! When I finally spent the last half hour troubleshooting a million ways to make a black screen come to life and failed, he told me he'd call me back in a couple hours because he had other things to take care of! WHAT DID HE JUST TELL ME? That was at 9:30 pm! What kind of business is HP running? MY NEXT COMPUTER WILL NOT BE AN HP! HORRIBLE, HORRIBLE CUSTOMER SERVICE!