We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

s B.

  • 2 Reviews
  • 9 Helpful Votes
  • 0 Thank Yous

Experience: Business, Shopping, Clothing & Fashion

Member since April 2018

  • Reviews

    2

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    111

Review Distribution

2 Reviews by s

4/4/18
WARNING TO PURCHASERS. * I ordered small glass boxes from Pujiang Minghuang Crystal CO., Ltd.
Zhejiang, China for a very special event but was horrified with what was sent to me. I had ordered what I thought was small glass trinket boxes with small feet and a lid, what arrived was very different then the photo on the website as well as the pro-forma invoice. But the real cause for concern was most of them had small black particles floating through them with scratches as well as the cardboard presentation boxes that they were sent in were completely damaged. The total lack of customer service and overall negative experience with the vendor has left me very disappointed. Obviously will not be ordering from this company again and feel it necessary to warn other buyers.
I can only assume that a reputable company would be eager to take back flawed and damaged product as they would not want their name associated with such poor quality, but from the lack of concern and action from this supplier, I can only assume that they did not offer to replace this shipment as all of their products would be the same quality.
4/3/18
WARNING TO PURCHASERS. * I ordered small glass boxes from Pujiang Minghuang Crystal CO., Ltd.
Zhejiang, China for a very special event but was horrified with what was sent to me. I had ordered what I thought was small glass trinket boxes with small feet and a lid, what arrived was very different then the photo on the website as well as the pro-forma invoice. But the real cause for concern was most of them had small black particles floating through them with scratches as well as the cardboard presentation boxes that they were sent in were completely damaged. The total lack of customer service and overall negative experience with the vendor has left me very disappointed. Obviously will not be ordering from this company again and feel it necessary to warn other buyers.
I can only assume that a reputable company would be eager to take back flawed and damaged product as they would not want their name associated with such poor quality, but from the lack of concern and action from this supplier, I can only assume that they did not offer to replace this shipment as all of their products would be the same quality.
Unfortunately Alibaba's buyers insurance is non existent, they made me go through a lengthy discussion back and forth only to tell me that i should use the boxes with the damage, even with black floating particles? Read carefully when purchasing on Alibaba in my opinion they do not have their viewers best interest in mind.

s Has Earned 9 Votes

S B.'s review of Alibaba earned 8 Very Helpful votes

S B.'s review of Alibaba earned a Well Said vote

s hasn’t received any thanks yous.

s doesn’t have any fans yet.

s isn’t following anybody yet.

Similar Reviewers on Sitejabber

kerryh158
9/20/20

Worst ever service I made a large order on the Alibaba site using their trade assurance. This...

chettaw
9/20/20

It's a good place to order from vendors however when a vendor does not give you your product or...