Saveena M.

Terrible customer service and misinformation - I spoke to several customer service representatives, firstly I was given the wrong flight information. I had to call multiple times to inquire about the flight, and they said they had done us a favour for swallowing up the cost - whereas it was their fault to start off. Secondly, they told me and my parents completely different things. Thirdly, they got names wrong on the flight and addresses mixed up. And lastly, after speaking to several people at different times, they all failed to provide important information from me that was necessary for the luggage to get through customs - essential information that should have been presented to me clearly and explicitly. After calling them up to complain several times, explaining the situation - they refused to provide any compensation whatsoever - they didn't take any responsibility at all and the manager didn't even have the decency to come to the phone to speak to me, despite being extremely frustrated by this ordeal. Shameful behaviour, inadequate customer service and a total lack of understanding. I don't complain often or write reviews, but this has totally crossed the line.