Savanna S.

I ordered a couch from here for a new house I purchased. I read their reviews and was excited to purchase from them, much to my error. I purchased my couch, luckily with my American Express, and waited over a month and a half to have it delivered. I only got it delivered then, because I called asking where it was. The couch was delivered by a third party company and assembled in my living room. After they left I saw that there was a cut in my couch. I called 1 Stop Bedroom to report it. After a long wait and multiple phone calls to not only them, but also American Express, I was able to start a claim. They asked for pictures which I sent that day. After 3 weeks waiting for a reply I opened a dispute with American Express. After opening the dispute with American Express, and multiple emails asking for an update, I finally got a reply that they were only willing to refund me $80. I told them that I wasn't willing to accept that and wanted 20% refund. He looked over the case and said, "Oh sorry I just saw this email of you replying." I was astounded that a company somehow misses and email. Then he saw I had a dispute open with American Express and said he wouldn't work with me until I closed it and proceeded to use a rude tone with him. I told him I was not willing to close it because of all the trouble I was having with them. After that he wouldn't even talk to me and said, "Well then the credit card company can deal with it." Do not trust this company at all!