I've been trying to fix my labels for about 8 hours not. Been on the phone with customer service more than once. I'm tech savvy. Every time I create labels on their website and download the PDF's it never prints properly onto my label sheets. It's always off....and then I'm hand cutting labels. I don't understand why this company can't get it together. If you have the ability to create online and download, it should work. I've wasted hundreds of labels....So disappointed. Now I'm stuck with over 100$ in blank labels I can't use. Or else I have to handcut all of them. Not to mention as I get to the bottom of my sheet of labels, they are all cut off. It's like their templates don't line up with their paper labels.